Simpli Property Pro is in early access and has not opened to the public. This policy covers this website and early-access use. We will update it, and the date above, before sign-up opens if anything changes.
This Privacy Policy explains how Simpli Software LLC (“Simpli Software”, “we”, “us”) collects, uses, shares and protects information in connection with Simpli Property Pro, including the web app at app.simplipropertypro.com, the tenant sites and portals it provides, and this website (together, the “Service”).
Property Pro is used by small property management companies and landlords, and by their tenants. In this policy, “you” means the property manager or landlord that signs up and the people it invites to use Property Pro, such as owners and staff. “Tenants” means the people on a lease, and anyone else who uses a tenant login or a tenant site.
1. Information we collect
Information you give us
- Account details: your name, email address, phone number, password, company name and address, and the roles you give your team.
- Your rental records: properties, units, leases, rent charges and the rent ledger, payment history, documents (leases, addenda, notices and receipts), listings, and repair requests.
- Tenant information: the names, contact details and lease details you enter about your tenants, and what tenants give us through their login, such as repair requests with photos and permission to enter, and texting consent. See section 3.
- Messages: emails and texts sent through the Service, such as rent reminders.
- Billing: your subscription details. Card and bank details are entered with Stripe and are not stored by us.
- Early-access requests: the name (optional), email address and unit range (optional) you send us when you ask for access.
- Listing inquiries: the name, email address, phone number and message someone sends through a tenant site’s inquiry form.
Information from services you connect
- Stripe: payment status for the rent and other payments your tenants make to you.
- Hub Pro, only if you link it: listing inquiries and applications we pass to it.
Information collected automatically
- Usage and device data: log data such as IP address, browser and device type, and pages or features used, to run, secure and improve the Service. Where we store an IP address for abuse prevention, we store a keyed hash, not the address itself.
- Cookies and similar storage: see section 5.
2. How we use information
- To provide the Service: keeping your records and rent ledger, running your tenant site, and sending the reminders and messages you set up.
- To bill your subscription.
- To support you and send account and service messages, such as password resets and billing notices.
- With your permission, to send product news and tips. You can unsubscribe at any time.
- To keep the Service secure, prevent abuse, fix problems and improve features.
- To prevent fraud: each email address gets one free trial. To enforce that, we keep a one-way, keyed code made from your email address (not the address itself). It cannot be turned back into your address. [DALE TO CONFIRM: carried over from the Hub Pro Privacy text. The Property Pro design docs give a 14-day trial with no card, but do not say it is limited to one per email address.]
- To meet legal obligations.
We don’t sell your information, and we don’t use your rental records or your tenants’ information to advertise to you or anyone else.
3. Tenants and their information
When you enter information about your tenants, or tenants submit it through their login or your tenant site, you control that information and we process it on your behalf to provide the Service. You are responsible for having the right to collect it and, for texts, for having the consent the law requires. If one of your tenants asks us about their data, we will refer them to you.
- A tenant has a login only if you add them to a lease and invite them. The invite link works once and expires after 7 days. Nobody can sign up for a tenant login on their own.
- Tenants sign in on your own site. A tenant can see only the leases they are on. Tenants may turn on a second sign-in step; your staff must use one.
- After a lease ends, a tenant keeps read-only access to their ledger, receipts, documents and past repair requests for 12 months, and can still pay a balance owed. Then the login is disabled.
- You supply all the content on your tenant site, including your listings, photos, text, logo and contact details, and you are responsible for it.
4. Who we share information with
We share information only with service providers that help us run the Service, only for that purpose, and as the law requires:
| Provider | What they do |
|---|---|
| InterServer, Inc. | Hosts the application and database |
| Amazon Web Services | File storage, such as repair photos, and encryption keys; Amazon SES sends email |
| Stripe, Inc. | Processes every payment, including rent, which goes straight to your own Stripe account, and bills your subscription |
| Twilio Inc. | Sends and receives texts through your own Twilio account, once you turn texting on |
| Cloudflare, Inc. | Checks that form submissions come from people, not bots |
| Simpli Software’s own services | Simpli Mail sends email; Hub Pro receives your listing inquiries and applications, and handles e-signature of leases, if you link it |
| Meta Platforms, Inc. | Ad measurement on this website, only with your permission (see section 5) |
We may also share information if the law requires it, to protect people’s safety or our rights, or as part of a merger or sale of the business, in which case this policy would continue to apply. [DALE TO CONFIRM: the provider table started as the Hub Pro list. Stripe, Twilio, Amazon, Cloudflare and Hub Pro follow the Property Pro design docs; InterServer as host and Amazon SES for email are carried over and not confirmed for Property Pro.]
Text messaging
Property managers that use Property Pro can text their own tenants through the Service, using their own Twilio account. When a tenant gives a property manager their mobile number and agrees to receive texts, the number and the record of that agreement (when, how and what they agreed to) are stored for that property manager. Texts come from the property manager, not from us.
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are never shared with third parties for their own marketing. We share phone numbers only with the carriers and messaging providers that deliver the texts, and only for that purpose.
Message frequency depends on the property manager that sends them. Message and data rates may apply. Reply STOP to any text to stop receiving messages, and HELP for help. One opt-out stops every text. Consent to receive texts is not a condition of renting or buying anything.
5. Cookies and similar technologies
The Property Pro app uses only the browser storage it needs to keep you signed in. This website may use:
- Essential: needed for the site to work, such as remembering your cookie choice. Always on.
- Advertising (Meta Pixel): with your permission, measures whether our ads on Facebook and Instagram work, and helps us reach people who have visited our site. Meta handles this data under its own privacy policy.
Advertising cookies stay off until you allow them, and you can change your choice at any time with the Cookie settings link at the bottom of the page, which appears once advertising cookies are in use. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of advertising cookies. Where the law treats advertising cookies as “sharing”, declining them, or sending Global Privacy Control, opts you out. At the time of writing this website sets no advertising cookies.
6. How long we keep information
We keep your information while your account is open. Account data is deleted 90 days after your account is locked, for example after a trial ends or a payment fails, or when you close your account and ask us to delete it. Payment, lease and ledger records are kept for 7 years for tax and legal reasons, including the records we hold for a property manager about its tenants. Copies in our backups are removed as those backups are replaced over time, and are never used for anything else. Server logs are kept for a limited time for security and troubleshooting. Listing inquiries are deleted after 180 days unless you turn them into a lead or an application. The one-way code made from your email address to allow one free trial per address is kept after your account is deleted, for fraud prevention only.
7. Security
All traffic to the Service is encrypted in transit with TLS. Passwords are stored as one-way hashes. Each company’s records are separated from every other company’s in the database itself, and access within your company follows the roles you assign. Your staff must use a second sign-in step. No system is perfectly secure. If we learn of a breach that affects your information, we will notify you as the law requires.
8. Your choices and rights
- You can update most of your information yourself in Property Pro.
- You can ask us for a copy of your information, or to correct or delete it, by emailing contact@simplipropertypro.com [PLACEHOLDER: mailbox not set up yet]. We will respond within 45 days and may need to confirm your identity first. Records we must keep for 7 years are kept as described in section 6.
- You can unsubscribe from marketing email with the link in any message. We will still send essential account and billing messages.
- Depending on where you live, you may have more rights under local law, such as California’s. We won’t treat you differently for using them.
9. Children
The Service is for businesses and isn’t directed to children under 13. We don’t knowingly collect personal information from children.
10. Changes to this policy
We may update this policy. When we make a material change, we will update the date above and tell account owners by email or in the app before it takes effect.
11. Contact
Simpli Software LLC, 30 North Gould Street, Sheridan, WY 82801
contact@simplipropertypro.com [PLACEHOLDER: mailbox not set up yet]