Simpli Property Pro is in early access and has not opened to the public. These Terms apply to this website and to early-access use. If a point here changes before sign-up opens, we will update this page and the date above.
These Terms of Service (“Terms”) are an agreement between you and Simpli Software LLC (“Simpli Software”, “we”, “us”) for your use of Simpli Property Pro, including the web app, the tenant sites and portals it provides, and this website (the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent (“you”).
1. The Service
Property Pro is subscription software for small property management companies and landlords: properties, units and leases, a rent ledger, rent paid online by your tenants, rent reminders by email and text, repair requests from tenants, tenant logins, and a branded tenant site with listings, an inquiry form, a tenant login, pay rent and request a repair, at a simplipropertypro.com address or your own domain. It can also pass inquiries and applications to Hub Pro if you link it. We may add, change or remove features over time. If we remove a feature you pay for, we will give you reasonable notice.
2. Accounts and your team
- You must give accurate information and keep it current.
- You are responsible for your team’s logins, for the roles and permissions you assign, and for everything done under your account.
- Tell us promptly at contact@simplipropertypro.com [PLACEHOLDER: mailbox not set up yet] if you think your account has been accessed without permission.
3. Subscription and payment
- The Service is billed by subscription, in advance. Prices are shown before you subscribe.
- Taxes may be added where they apply.
- You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Fees already paid are non-refundable, except where the law requires otherwise.
- We may change prices with at least 30 days’ notice. The new price applies from your next billing period after that notice.
- If a payment fails and is not fixed, we may suspend the account until it is.
4. Your data
You own the data you put into the Service. You give us permission to host, process and transmit it only as needed to provide the Service, as described in our Privacy Policy. You are responsible for its accuracy and for having the right to enter it, including information about your own tenants, leases and listings.
You can ask us for a copy of your data, before it is deleted as described in our Privacy Policy, by emailing contact@simplipropertypro.com [PLACEHOLDER: mailbox not set up yet].
5. Texts and email to your tenants
Property Pro can send email and texts, such as rent reminders, to your tenants on your behalf. You decide who receives them. You are responsible for having the consent the law requires before you message anyone, including under the Telephone Consumer Protection Act and the CAN-SPAM Act, and for honoring requests to stop. Property Pro records consent and applies quiet hours, and one opt-out from a person stops every text to them, but it does not make those decisions for you.
Texts go out through your own Twilio account. You have your own agreement with Twilio, and Twilio bills you for the texts. Any carrier or Twilio registration and charges are between you and them.
Text message terms for people who receive texts. If a business sends you texts through Property Pro, the business is the sender and you agreed to receive them from that business. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop, or HELP for help. Consent is not a condition of any purchase. See our Privacy Policy for how mobile information is handled. [DALE TO CONFIRM: this paragraph is carried over from the Hub Pro Terms. The Property Pro design docs mention an opt-out that stops every text, but not a HELP reply.]
6. Payments you collect
Stripe processes every payment made through Property Pro, including rent. Rent goes from your tenant, through Stripe, to your own Stripe account. Simpli Software never holds, handles or moves those funds, and takes no cut of your rent. Any fee a tenant pays is Stripe’s processing fee, is no more than Stripe’s cost, and is shown to the tenant before they pay. A fee-free way to pay is always offered.
You are the seller. You are responsible for your prices, late fees, refunds, chargebacks, taxes and your agreement with Stripe, and for following the laws of your state that apply to your rentals and the payments you collect.
7. Tenants and your tenant site
- A tenant can have a login only if you add them to a lease and invite them. Nobody can sign up for a tenant login on their own. Tenants sign in on your site.
- Tenants are not our customers. You are the party they rent from, and we are only the software provider. [DALE TO CONFIRM: the Property Pro design docs say tenants accept a resident section of these Terms and the Privacy Policy when they accept an invite. That section is not written yet.]
- You supply all the content on your tenant site, including your listings, photos, text, logo and contact details, and you are responsible for it.
8. Your responsibilities under the law
Property Pro is a business tool. It is not legal, financial or compliance advice, and it does not make your business compliant with any law. It is up to you to follow the laws in your state.
9. Third-party services
Some features rely on services from other companies, such as Stripe, Twilio (your own account), Amazon Web Services, and Hub Pro and other Simpli products if you link them. When you connect one of these, your use of it is also governed by that provider’s terms. We are not responsible for their services or availability.
10. Acceptable use
You agree not to:
- access data or accounts you are not authorized to access, or probe, scan or test the Service’s security without our written permission;
- disrupt, overload or reverse-engineer the Service;
- use the Service to send spam or unlawful messages, to harass anyone, or for any unlawful purpose;
- resell the Service, or run it for other businesses as a white-label product, without our written permission.
11. Availability and support
We work to keep the Service available and backed up, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, ideally outside business hours. Support is available by email.
12. Disclaimer of warranties
Except as stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.
13. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.
14. Suspension and termination
You can stop using the Service and cancel at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, if you do not pay, or if we must do so by law. Where we reasonably can, we will warn you first and give you a chance to fix the problem. After your account closes or is locked, we keep and delete your data as described in our Privacy Policy.
15. Changes to these Terms
We may update these Terms. For a material change, we will update the date above and tell account owners by email or in the app at least 30 days before it takes effect. If you keep using the Service after that, the new Terms apply.
16. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in Wyoming, and both parties consent to their jurisdiction.
17. Contact
Simpli Software LLC, 30 North Gould Street, Sheridan, WY 82801
contact@simplipropertypro.com [PLACEHOLDER: mailbox not set up yet]